Warranty & Complaints

Warranty

When purchasing a product, you are always entitled to a legal warranty. This legal warranty also applies to our website. The legal warranty means that a product must do what you - the consumer - can reasonably expect it to do. If a delivered product is defective, you are entitled to a free replacement product or a refund. However, there is no set statutory warranty period in the Netherlands, as one product naturally lasts longer than another. Therefore, the legal warranty period varies per product. You can always contact us if you have questions about the warranty period(s) of specific product(s).  

Is the problem with the product your own fault? Then you are not entitled to a free replacement product or a refund. Have you used the product normally but it is simply worn out? In that case, you are also not entitled to free replacement products or a refund.

Complaints

Kappersmagazijn.nl ensures that your products are neatly packed and shipped quickly. Should something go wrong during shipping or if there is something you are not satisfied with, you can reach us by phone or email so that we can find a solution together.

We are open on Monday from 10:00 AM to 5:00 PM and from Tuesday to Friday from 09:00 AM to 5:00 PM.